Operations/System Analyst

<P>Operation/System Analyst - ITIL, support, analysis, excel, MS Office</P> <P>Capita, FTSE 100 and leading Business Process Outsourcer is seeking an Operations/System Analyst to join their growing team working closely with multiple areas within the Infrastructure department. <BR><BR>Working under the guidance of the Team Lead, this role will be aiding the delivery of various elements of critical processes and for ensuring that the relevant SLAs and KPIs are met. <BR><BR>Seeking candidates who are looking to get into server support work in future so this a great opportunity to expand your skills and experience! <BR><BR>Responsibilities include: <BR><BR>* To optimise the capacity of the IT infrastructure, services and supporting organisations to deliver a cost effective and sustained level of service availability that meets business requirements. <BR>* Helping maintain ITSM aligned policies, processes and procedures. <BR>* Helping to ensure that Enterprise Services meet the availability

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