1st2nd Line Support Engineer

<img src="http://counter.adcourier.com/Y2hhcmxvdHRlLndhZGhhbS45NjY3OS4yNjQ3QGhhcnZleW5hc2guYXBsaXRyYWsuY29t.gif"><br/>My client is looking for a Service Desk/ 1st Line Support Analyst to join their team on a permanent basis. The ideal candidate will have 12 months experience in a support role and be comfortable answering phone calls, emails and any end user contact which may come into the Service Desk. It will be your responsibility to log, investigate and resolve all issues that arise or assign them to other teams if necessary. Skills required are: · Windows 2003/XP/7 · Exchange · Microsoft Office · Active Directory · Blackberry/ Mobile phone experience · Basic Understanding of computer hardware Experience of working towards SLAs and KPIs is advantageous. The ideal candidate will have exceptional communication skills as you will be liaising with major stakeholders on a regular basis. This is a permanent position paying £17,000 to £20,000 and offers career progre

via Jobs.co.uk - Active Jobs RSS Feed http://www.jobs.co.uk/jobs/1st2nd-Line-Support-Engineer-542138.htm