1st Line Helpdesk Analyst - Chelmsford

<img src="http://counter.adcourier.com/YXNhZC5iZWcuNzMzMTcuMjY0N0BpbnRlcm5hbHJlc291cmNpbmcuYXBsaXRyYWsuY29t.gif"><br/><p>Capita SIMS is part of the Capita Group, a FTSE100 company. SIMS develops and markets MIS software for Schools in the UK and abroad. <br /> <br /> Due to business growth we are looking to appoint an additional 1st Line Service Desk Analyst. <br /> <br /> Role <br /> To provide 1st Line support to customers in the Education sector. <br /> To provide software support on Capita’s SIMS system and Technical support on Microsoft products and general hardware issues. <br /> <br /> Responsibilities <br /> <br /> • To work as a member of the 1st line team to log/update contacts made to our Service Desk using the company database or other media as required. <br /> • To provide support on a range of software and technical issues to our customers using the telephone , email and remote access tools. <br /> • To investigate , capture and record quality data. <br /> • To attempt re

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