1st Line Helpdesk Analyst - Chelmsford

<P>Capita SIMS is part of the Capita Group, a FTSE100 company. SIMS develops and markets MIS software for Schools in the UK and abroad. <BR><BR>Due to business growth we are looking to appoint an additional 1st Line Service Desk Analyst. <BR><BR>Role <BR>To provide 1st Line support to customers in the Education sector. <BR>To provide software support on Capita's SIMS system and Technical support on Microsoft products and general hardware issues. <BR><BR>Responsibilities <BR><BR>. To work as a member of the 1st line team to log/update contacts made to our Service Desk using the company database or other media as required. <BR>. To provide support on a range of software and technical issues to our customers using the telephone, email and remote access tools. <BR>. To investigate, capture and record quality data. <BR>. To attempt resolution or escalate to 2nd tier support. <BR>. To work to standard operating procedures and instructions <BR>. To work to agreed targets and objectives <BR>.

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