Senior Operations Manager (Financial Services)

Capita is the UK's leading business process outsourcing organisation and a FTSE100 company considered the best in its field. We provide services to some of the biggest and best organisations across many industries in both the UK and internationally and we pride ourselves on attracting and retaining talented individuals within our professional working environments.<br/><br/>We now have an exciting opportunity for a Senior Operations Manager to join one of our sites in Manchester city centre on a contract basis for six months, starting as soon as possible.<br/><br/>In this position you will be responsible for managing a financial services contact centre operation to ensure service is delivered to the client to the required quality standard, on time and within budget. To achieve this aim you will be responsible for managing up to six direct reports including a Resource Planner, Team Managers and a Quality Assurance Lead.<br/><br/>To be successful in this role you will be an accomplished a

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