Customer Service

Job Title: Customer Service Advisor - Call Centre Opportunities<br/>Location: Uddingston <br/>Start Date: December 2013<br/>Job Summary <br/>We have a number of positions within the Customer Service departments at our client, a leading utility company, in Uddingston. Working as a Customer Service Advisor you will be taking inbound calls from customers, handling a variety of enquires, working to departmental targets, and additional administrative duties. <br/><br/>You will be able to :<br/>- Investigate, resolve and process high volume customer enquiries to deliver customer value at first point of contact.<br/>- Identify and understand customer needs in order to provide a consistently high quality service. <br/>- Effectively promote and cross-sell products and services. <br/>- Investigate and resolve routine customer complaints. <br/>- Increase customer retention, loyalty and to build the highest reputation with the customer. <br/>- Update customer information to maintain accurate an

via Jobs.co.uk - Active Jobs RSS Feed http://www.jobs.co.uk/jobs/Customer-Service-842198.htm