Customer Experience Manager

<img src="http://counter.adcourier.com/clRheWxvci4xMDA0OC4yNjQ3QHJzZ3BsYy5hcGxpdHJhay5jb20.gif"><br/><p>My leading financial services client requires an experienced Customer Experience Manager to join a major change programme. <br /><br /><span style="text-decoration: underline;">Role outline</span> <br /><br />-Assessing all change and identifying key customer segments impacted<br />- Devise potential mitigants to enhance customer experience<br />- Developing customer journeys to fully assess end to end customer experience<br />- Understanding the holistic change landscapes for key segments in order to help business units plan for change<br />- Managing project impacts through the customer Side of change (CSoC) process<br />- Stakeholder management of key relationships to ensure the customer agenda is maintained throughout the project lifecycle.<br />- Acting as the voice of the customer<br /><br />If you have any questions please make contact</p>

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