Customer Serice Advisor

Job Title: Customer Service Advisor <br/><br/>Location: Edinburgh EH5 1SG<br/>Start Date: 12th November 2012<br/>Salary: £6.50 per hour <br/><br/>Job Summary<br/>We have a number of positions within the Customer Service department at our client, a leading utility company, in Granton, Edinburgh. Working as a Customer Service Advisor you will be taking inbound calls from customers, handling billing enquires, working to departmental targets, dealing with general customer queries and additional administrative duties. <br/><br/>Person Specification<br/>You will possess excellent customer service skills demonstrated by your experience within a customer service environment ideally in the call centre industry.<br/>Excellent communication skills and a clear telephone manner are essential.<br/>You will have the ability to build a rapport with every customer spoken to, ensuring they feel valued.<br/>You will be able to investigate and resolve customer calls ensuring the delivery of an efficient

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