Customer Service Advisor

Job Title Customer Service Advisor<br/>Hourly rate £7.50 increasing to £8.53 after 12 weeks<br/>Location Uddingston <br/>Start Date 12th November 2012<br/><br/>Job Summary <br/>To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly.<br/><br/>You will be able to :<br/>- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries to deliver customer value at first point of contact.<br/>- Identify and understand customer needs in order to provide a consistently high quality service. <br/>- Effectively promote and cross-sell products and services <br/>- Enhance the customer experience and loyalty.<br/>- Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service.<br/>- Investigate and resolve routine custome

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